Age Verification
Please read these Rules carefully, and understand them before committing to any contractual agreements. Application of these Rules shall be subject to the relevant transaction setting in ComB2B.com ( named as Smart Transaction System / STS ). The services of STS are only provided to registered users who had duly agreed to all the transaction terms of ComB2B.com .
1. ComB2B.com: It not only provides online transaction service for buyers and suppliers, but also provides supply chain & logistic service for buyers.
2. Secured Transaction System (STS): the service system in ComB2B.com, which is used to manage and fulfill the trading process automatically in accordance with the agreement and contract between buyer and supplier and secure the transaction.
3.e-Contract: the contract based on purchase order, which is confirmed and signed by buyer and supplier on ComB2B.com.
4. eTradePay: the funds service tool in ComB2B.com, which is used to provide various gateways for buyer to make their payment and manage the related funds.
5. Deposit / First Payment: the funds given by buyer as the first part of total payment.
6.Balance / Balance Payment: the funds given by buyer as the rest part of total payment.
2.1 Responsibilities of Each Party:
Trading terms: FCA ( Free Carrier ), namely, the bonded warehouse in China designated by ComB2B.com is deemed as the only place for cargo delivery and cargo ownership being transferred.
Supplier: Takes on the responsibility of delivering the cargo to the bonded warehouse and handling custom clearance.
Buyer: Takes on the responsibility for fulfilling the payment in accordance with the e-Contract. Additionally, assumes the responsibility for entrusting ComB2B.com with cargo reception and subsequent logistics arrangements.
ComB2B.com: Takes on the responsibility for designating qualified Agent for payment collection and settlement, following the instructions of the "Secured Transaction System / STS" to release payments accurately and without errors. Additionally, assumes the responsibility for receiving cargo on behalf of the buyer and arranging subsequent logistics as per the buyers requirements.
2.2 e-Contract Workflow:
e-Contract refers to the purchase agreement negotiated between and reached by buyer and the supplier. The detailed process is:
2.2.1 Buyer selects products, negotiates the prices, and places initial purchase order (not confirmed yet) on ComB2B.com.
2.2.2 The supplier reviews the purchase order, makes amendment (if necessary), initiates the e-Contract and notifies the buyer to make a final confirmation online.
2.2.3 The buyer makes a final confirmation after receiving the e-Contract.
2.2.4 The main terms of e-Contract should be inclusive of but not limited to product quantity, product prices, delivery date, delivery place, payment amount / date for both deposit and balance. etc.
2.3 Rules of Secured Transaction System / STS:
Please be noted that the confirmed e-Contract is deemed as basic formal evidence for the transaction, and both buyer and supplier agree to：
2.3.1 Employ Secured Transaction System / STS to fulfill their e-Contract;
2.3.2 Employ eTradePay as the tool for payment and settlement.
2.3.3 Entrust the qualified Agency designated by ComB2B.com to collect the payments from buyers and release funds after the whole trading process is duly fulfilled without failure.
2.4 Operation workflow of Secured Transaction System / STS:
Under the transaction rules, the STS cross-checks the data from the Cargo Receipt (issued by the warehouse operator designated by ComB2B.com), and the e-Contract (signed by buyer and supplier on ComB2B.com). When and only when all the data 100% matches, it is deemed that the supplier has already duly fulfilled the order at original port without failure, and ComB2B.com directs the designated Agency to release the funds to the supplier.
2.4.1 Under the transaction rules, the supplier could not get the funds in the any of below events:
2.4.2 The supplier has failed to deliver any products on or before the delivery date or did not deliver the products pursuant to e-Contract.
2.4.3 The supplier has failed to deliver products which are in compliance with the quantity of products in the e-Contract.
2.4.4 The supplier has failed to deliver products which are in compliance with the product description and specifications as set out in the e-Contract.
2.4.5 In the case of any discrepancy among the data in Cargo Receipt and that in the e-Contract, Secured Transaction System will alert both buyer and buyer the discrepancy accordingly. Supplier should consult with the buyer to either modify e-Contract or make other arrangement. During this period, ComB2B.com should be in the position of holding the cargo on behalf of the supplier and the funds on behalf of the buyer till both of them reach to new agreement.
2.5 Rules of Cargo Payment and Settlement:
Buyer is allowed to make payment in two steps by deposit and balance. The ratio and time of the two payments can be negotiated and confirmed by the buyer and supplier through e-Contract and set in Secured Transaction System.
2.5.1 Deposit: Once the deposit is received by the bank account of Agency nominated by ComB2B.com, the supplier should take the responsibility to prepare the cargo and deliver to the bonded warehouse in China which is nominated by ComB2B.com.
2.5.2 Balance: Once the cargo enters the bonded warehouse after custom clearance (by supplier) and is received by warehouse operators nominated by ComB2B.com, the buyer should complete balance payment immediately.Please notice that the shipment of the cargo could not be effected if buyer fails to make full payment.
3.1 Complaints
3.1.1 If a dispute arises after the e-Contract (as applicable) has taken effect, the buyer may raise a complaint through the “orders” section in the Buyer Center (the “System”). The complaining party is referred to as complainant and the other party as respondent.
3.1.2 The complainant must fill in the reasons and grounds for raising the dispute and provides sufficient supporting documents within the time limit displayed on the system.
3.1.3 The complainant and the respondent should use their best endeavors to resolve the dispute amicably. After the complainant submits dispute complaint, the parties have 3 days to negotiate without the involvement of ComB2B.com dispute customer service representative. If no agreement is reached by the parties within the 3-day period, from the 4th day onwards, the Buyer may request ComB2B.com customer service representative to resolve the dispute, or may continue to negotiate with the supplier.
3.1.4 If no agreement is reached by the parties within 30 days from the date of the complaint, and the buyer has not requested ComB2B.com customer service representative to resolve the dispute but has not withdrawn its complaint, on the 31th day from the date of complaint, ComB2B.com will make the final judgement based on the e-Contract as well as the certification issued by the related third Party.
3.1.5 During the 30-day negotiation period as stipulated in Section 9.1.4 above, if for any continuous 7-day period whereby (a) the buyer has not responded to the supplier at all, the system will close the complaint case; or (b) the supplier has not responded to the buyer at all, the system will escalate the complaint to a customer service representative of ComB2B.com automatically for dispute determination. For the avoidance of doubt, the negotiation period may be extended or shortened based on each complaint case as ComB2B.com sees fit.
3.1.6 Prior to the ComB2B.com customer service representative’s involvement, the buyer and the supplier shall be responsible for any risk and the outcome of their negotiation.
3.1.7 If during the course of dispute determination, the parties reached a settlement, a written settlement agreement or other agreement in writing shall be provided to ComB2B.com which will then cease the dispute determination.
3.1.8 Notwithstanding the above, the results of implementation and enforcement of the settlement by the parties are beyond the scope of STS, if either party is not satisfied with such settlement or enforcement results, the parties shall resolve the matter on their own through consultation.
3.2 Complaint Withdrawal
3.2.1 The complainant may withdraw the complaint at any time before ComB2B.com makes any determination on the complaint.
3.2.2 The respondent shall not lure, engage in any fraudulent act to make, or coerce the complainant to withdraw the complaint.
3.3 Claim Period
The buyer can only raise a complaint for dispute determination during the applicable claim period in order to activate the dispute determination process, failing which, ComB2B.com shall have no obligation to accept the complaint.
3.4 Notice
After ComB2B.com receives the request for dispute determination, ComB2B.com will notify the respondent about the complaint by mail, telephone, or any other methods as it deems appropriate.
3.5 Counter-notice
3.5.1 After being notified by ComB2B.com, the respondent should submit a counter-notice for the complaint within 3 working days from the date of notification and provide sufficient supporting evidence.
3.5.2 If the respondent fails to submit a counter-notice in time or fails to provide sufficient evidence to support its counter-notice, ComB2B.com will determine the dispute based on the existing supporting evidence available.
4.1 ComB2B.com shall have the right to amend, revise and publish on the ComB2B.com Platform these Rules from time to time based on the actual performance of the STS and the amended and revised Rules will take effect on the designated date or, if there is no such designated date, the date it is published on the ComB2B.com.
4.2 ComB2B.com and/or its affiliates may improve or upgrade its functions and services from time to time, but ComB2B.com and/or its affiliates makes no guarantee or undertaking of any commercial or sales effect of such improvement or upgrade under any circumstances, including but not limited to unique visitor rate, sales performance of products, operational performance or investment gains.
4.3 The functions of app or mobile optimized website of the ComB2B.com may be different from accessing from normal world wide web on computer, ComB2B.com and/or its affiliates may improve or upgrade the functions and services of its app or mobile optimized website from time to time and may improve, adjust, suspend or cancel any or all of the functions thereof.
4.4 ComB2B.com shall not be liable for or required to pay compensation of any nature whatsoever for any loss arising from the unavailability, inconvenience or failures of the services or systems due to the following reasons: (i) system shut-down for maintenance; (ii) inability to transmit data due to failures in communications terminals or telecommunications equipment; (iii) systems failure and inability to perform its functions) due to force majeure events including but not limited to typhoons, earthquakes, tsunamis, floods, power failure, fires, storms, war, political unrest, labour strikes, shortage of labor or materials, riots, insurrections, civil disturbances, terrorist attack, explosions, acts of God, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties; or (iv) suspension or delay of services or systems failure due to reasons beyond the reasonable control of ComB2B.com such as hacker or cyber attacks, technical adjustments or failure of the telecommunications department, website upgrades, third party problems or any suspension or disruption of transportation or business operation (including but not limited to delays or disruption of the resumption of work or operation ordered by any government agency) in the event of a national or regional spread of epidemic or pandemic.
4.5 If any Party has any disagreement to these rules, such party should stop using the trade assurance services and immediately notify the other party and ComB2B.com. By executing and performing e-Contract and/or using any STS (as applicable), such party will be deemed to have accepted and agreed to be bound by these rules.
4.6 If for any reason a court of competent jurisdiction finds any provision of these Rules to be unenforceable, that provision of these Rules will be enforced to the maximum extent permissible, and the remainder of these Rules will continue in full force and effect.
4.7 These Rules are governed and construed in accordance with the laws of People’s Republic of China. Any dispute, controversy or claim arising out of or in connection with these Rules, including any question regarding its existence, validity or termination, shall be first settled through friendly consultations. In the event that no settlement is reached within thirty (30) days from the date of notification by either party to the other that it intends to submit a dispute, controversy or claim to arbitration, then such dispute, controversy or claim shall be settled by arbitration in accordance with the Guangzhou International Arbitration Centre Administered Arbitration Rules in effect at the time of applying for arbitration and as may be amended by the rest of this Article. The arbitration institute shall be Guangzhou International Arbitration Centre. The arbitral award shall be final and binding upon the Parties.